Job Title: Customer Service AdvisorLocation: Hybrid working 2 days onsite- London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NTContract Type: Full-time, Temporary (Ongoing)Salary: 18.22 per hourAre you a highly organised and detail-oriented professional with a passion for supporting services that positively impact children''s lives? The London Borough of Harrow is currently seeking a dedicated Customer Service Advisor to join their dynamic Adult Social Care team.Key Responsibilities:Respond to general enquiries via telephone, face-to-face interactions, email, web forms, and social media, ensuring courteous and professional communication in line with customer satisfaction standards.Accurately record all relevant information using internal systems and technology.Escalate enquiries to the appropriate department within Adult Social Care, ensuring resolution within agreed timescales.Provide comprehensive information and advice to customers, using the Three Conversations Model to develop personalised and innovative solutions in accordance with the Care Act 2014.Understand and support the needs of individuals, families, and carers by identifying their interests, strengths, aspirations, and available resources to promote independence.Guide customers through the initial process and clearly communicate potential outcomes.About You:Solid understanding of the Care Act 2014.Experience working with vulnerable adults and understanding their needs.Ability to handle emotionally