D365 CRM Support Analyst (FTC)London (Hybrid) We are partnering with a prominent D365 CE end user in London who are looking to add a talented D365 CRM Support Analyst to their technology function on a fixed-term basis, with the possibility of becoming permanent. This hands-on role focuses on supporting a CRM platform, managing secure environments, and ensuring smooth deployment processes. You''ll work closely with technical teams and stakeholders to maintain a stable, well-governed CRM landscape across multiple environments. Key Responsibilities Deliver technical and functional support for the organisation''s CRM system, assisting users and resolving platform issuesOversee CRM environments, including configuration updates, maintenance tasks, and environment healthContribute to deployment processes by supporting automated pipelines, solution changes, and release activitiesMaintain strong access controls and security practices across all CRM environmentsMonitor system performance, investigate incidents, and drive timely resolutions Skills and Experience Background in supporting CRM applications, ideally with experience in platforms such as Dynamics 365 or similarUnderstanding of security principles, user access management, and environment governanceExperience working with deployment or automation tools used in application lifecycle managementAbility to troubleshoot technical issues across integrations, customisation''s, and system performanceStrong documentation, communicatio