2nd Line Support Engineer Location: Milton Keynes Salary: £30,000 to £36,000 per annum Hybrid, 3 days onsite and 2 days working from home Skils: Cloud, IT support, MS365, Azure, 2nd line, SLA, Windows, Server, Exchange, Mobile Support, Desktop, servicedesk, hardware, software, Installations etc We are looking for an experienced 2nd Line Support Engineer to join an established IT support team in Milton Keynes. You will provide technical support across hardware, software and networking, helping users resolve technical issues while delivering excellent customer service. This is an excellent opportunity for someone with existing 2nd line support experience who wants to develop their technical skills, take ownership of support issues and progress their career through further training and professional certifications. Key Responsibilities • Provide 2nd line technical support across hardware, software and networking. • Take ownership of support tickets from initial investigation through to resolution. • Troubleshoot technical issues and guide users through effective solutions. • Manage tickets in line with agreed Service Level Agreements (SLAs). • Assist with hardware and software installations and configurations. • Provide technical guidance and user training where required. • Work collaboratively with colleagues to resolve complex technical issues. • Develop technical expertise through hands on experience and professional training. Skills and Experience • Previous experience in a ..... full job details .....