Support Analyst This well-established Technology company is experiencing huge growth as they continue their expansion.(Please note: this is not a mainstream IT support role, it s systems support for a bespoke system used by many thousands of client users).They have an exciting new opportunity in their Support team, which operates a very friendly, collaborative and open working model. As well as daily client interaction, the team lies at the heart of a busy operation and the job will see you interfacing with: project managers, software engineers, sales and marketing, and a data team.This varied opportunity has a focus on customer support, testing, and system configuration for new and existing clients:30-40% Customer support work typically email and web portal, with some phone support40% Testing changes, new releases, log work20% Projects e.g. configuring new systems for client implementation work Support Analyst the person:The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term. Candidates should have excellent verbal and written communication skills, with:Customer Technical Support experienceStrong MS ExcelGood MS WordAn understanding of data concepts Useful skills include: XML, SQL, Local Government / Local Authority legislation knowledge, BS27001 Full training will be given and the client will comfortably take a less experienced candidate with some support ex