IT Service Desk Analyst - 1st and 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st and some 2nd Line IT Support experience to join the Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration and End-User infrastructure, alongside managing IT Incidents and Service Requests through to resolution. Working closely with internal Infrastructure teams, third-party suppliers and international IT colleagues, you will provide responsive and effective IT Support, ensuring technical issues are resolved efficiently and within agreed Service Level Agreements (SLAs). Technical Skills Required: 1st and some 2nd Line IT Support: Hands-on troubleshooting and resolution of hardware, software, business application, connectivity and end-user computing issues. Microsoft 365: Supporting and troubleshooting Microsoft 365 applications, including Outlook, Teams, Word, Excel and other Microsoft productivity tools. Active Directory / User Administration: Creating, modifying and disabling user accounts, managing passwords, access permissions and user authentication. Cloud Services: Supporting cloud-based applications, user access, ..... full job details .....