IT Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We''re partnering with one of Cambridge''s most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join their IT function. This is a fantastic opportunity for an experienced IT Support professional who enjoys being hands-on technically, whilst also having the opportunity to lead, mentor and develop a talented team. You don''t necessarily need to have held a Team Leader title before! If you''re ready to take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service levels are consistently achieved Monitor team performance, identify trends and drive service improvements Collaborate with wider IT teams to resolve technical challenges Maintain accurate IT documentation, processes and asset management records Support the implementation of new technologies, automation and AI-enabled solutions Desired Background Strong experience within an IT Service Desk or technical support environment Previous experience mentoring, supervising or coordinating a small team Excellent technical troubleshooting and problem-solving skills ..... full job details .....