We have an exciting opportunity for a 2nd Line IT Engineer and Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 2nd Line IT Engineer and Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 2nd Line IT Engineer and Team Lead role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. 2nd Line IT Engineer and Team Lead - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed c