Job Title: Service Manager Location: London Salary: £30k £40k p/a (DOE) Join Our Team at BugBusters UK Limited (Bespoke Commercial Cleaning) Are you a proactive leader with a passion for operational excellence and team development? We re looking for a Service Manager to oversee and coordinate cleaning operations across multiple client sites. In this key role, you ll ensure exceptional service delivery, lead a team of managers and operatives, and support the growth and reputation of our company. Working Hours Evening Shifts (Primary): Start around 4:00 PM, varies by site Day Shifts (Limited): Start around 6:00 AM, varies by site Role Overview As a Service Manager, you ll ensure cleaning operations are delivered efficiently and professionally, in line with contract specifications. You ll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards. Key Responsibilities Leadership and Supervision Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives Provide training, coaching, and performance feedback Conduct team briefings and promote a positive work environment Handle staffing needs, including recruitment and rotas Operational Oversight Coordinate cleaning schedules and task allocation Ensure compliance with contract specifications Conduct site visits and attend client meetings Respond promptly to service requests and issues Client Relationship Management Act as main point of conta