Location: Bournemouth

Hours: Full-time | 37.5 hours per week | Monday-Friday (9am-5:00pm, alternate Saturday's)

Contract Type: Temp to Perm

Our client based in central Bournemouth are looking for a Customer Support Advisor to join their friendly team. The client works with multiple vet practices across the country and as a customer support advisor you will be providing outstanding service to their customers. You will be speaking on the telephone and responding to emails regarding queries on their Pet Health Club plan.

Key Responsibilities

• Handle inbound calls, answer customer queries, and make plan modifications while.

• Respond to inbound emails via Freshdesk with efficiency and professionalism.

• Protect customer data by ensuring that data protection and compliance guidelines are adhered to.

• Perform administrative tasks to support the wider Pet Health Club team, such as upgrades, downgrade and cancellation requests.

• Assist veterinary practices with queries related to their customers’ plans.

Qualifications and skills

• Strong IT skills, including proficiency in Excel

• Excellent problem-solving skills and attention to detail

• Outstanding communication skills, both written and verbal

• Ability to work with multiple systems simultaneously

• A collaborative team player willing to take on additional responsibilities when needed.

• Experience in a customer service role within an office environment

• Background in working with data and administrative tasks and an awareness of Data Protection policies and procedures

• Prior experience in the veterinary industry is a plus

Personal Attributes

• Team player with a friendly, approachable nature

• A genuine passion for delivering outstanding customer service

• A confident telephone manner

• You thrive in a dynamic, fast-paced environment

• Fast learner with the ability to adapt quickly

What's on offer

• Bonus scheme.
• Hybrid working after successful training and probation.
• Company pension.
• Free flu jabs.
• Sick pay.
• Free on-site parking.
• Supportive team and opportunities to develop your skills.

If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.

Customer Support, Customer Service, Account Manager, Administration, Customer Success