French Speaking Customer Support / First Line Incident Advisor Fluent French and English essential Contract: Permanent 40 hours per week Working hours: Shifts between 5:30am and 10pm, Monday-Sunday (5 days out of 7) Working arrangement: Remote, hybrid or office-based depending on location (Open to applications!) SF Recruitment are working with an established business to recruit a French Speaking Customer Support / First Line Incident Advisor. Please note: Fluent French and English, both written and spoken, are essential for this role. Applications from candidates who do not speak both languages fluently cannot be considered. This is a customer-focused position supporting clients with technical queries, troubleshooting issues and ensuring problems are resolved efficiently. You don''t need previous IT or technical support experience, as full training will be provided. We''re looking for someone who enjoys helping people, has strong communication skills and can approach problems logically. The role - Providing first-line customer and technical support in French and English. - Handling customer enquiries via telephone, email and support systems. - Understanding customer issues, asking the right questions and helping troubleshoot problems. - Logging incidents accurately and keeping customer records up to date. - Escalating more complex technical issues to the relevant support teams. - Keeping customers updated on progress and resolutions. - Working towards agreed response ..... full job details .....