Polish Speaking Customer Support / First Line Incident Advisor Fluent Polish and English essential Contract: Permanent 40 hours per week Working hours: Shifts between 5:30am and 10pm, Monday-Sunday (5 days out of 7) Working arrangement: Remote, hybrid or office-based depending on location (all applications considered!) SF Recruitment are working with an established business to recruit a Polish Speaking Customer Support / First Line Incident Advisor. Please note: Fluent Polish and English, both written and spoken, are essential for this role. Applications from candidates who do not speak both languages fluently cannot be considered. This is a customer-focused role supporting clients with technical enquiries, helping resolve issues and ensuring customers receive a professional and efficient service. Previous technical support experience isn''t essential, as full training will be provided. We''re particularly interested in people with strong customer service skills, a logical approach to problem-solving and the confidence to communicate with customers in both Polish and English. The role - Providing first-line customer and technical support in Polish and English. - Responding to customer enquiries via telephone, email and support systems. - Troubleshooting reported issues and guiding customers through potential solutions. - Logging incidents and maintaining accurate customer records. - Escalating more complex issues to second-line technical support. - Keeping customers ..... full job details .....