Managed Services Consultant/3rd Line Infrastructure Engineer Salary: £50,000 per annum + On Call out of hours rota compensation Location: Dorking, Surrey - Hybrid (3 days office/2 days WFH) Contract: Permanent, Full-Time Hours: Monday to Friday, 9:00am - 5:30pm standard in hours. + Out of hours. Benefits: Private Healthcare | 25 Days Holiday + Bank Holidays | Pension | Hybrid Working The Opportunity This is a varied, hands-on technical role, ideal for someone with a strong background in IT infrastructure, managed services, technical operations or service delivery, who enjoys problem-solving, working with customers and ensuring business-critical systems remain operational. you''ll be joining a friendly, collaborative technical team, supporting a diverse customer base across the UK, with the opportunity to contribute to service improvements, infrastructure modernisation and the ongoing development of managed service solutions. The Role As a Managed Services Consultant, you''ll be responsible for supporting and maintaining customer infrastructure environments, ensuring reliable service delivery, meeting SLAs and resolving technical incidents. Working closely with internal technical teams, account managers and customers, you''ll play a key role in maintaining infrastructure performance, supporting operational activities and identifying opportunities to improve service efficiency. Key Responsibilities Monitor, support and maintain customer IT infrastructure, ..... full job details .....