As a Senior Managed Endpoint Services Engineer in Birmingham, you will handle the day-to-day delivery of managed endpoint services within the Technology and Telecoms industry. You will help customers keep their endpoint services running smoothly and provide clear technical support through the Customer Service department.Client DetailsThe organisation operates in the Technology and Telecoms sector in Birmingham.DescriptionDeliver managed endpoint services for customers, helping to maintain reliable day-to-day service.Respond to customer queries and technical issues through agreed Customer Service channels.Investigate endpoint-related incidents and work towards timely, practical resolutions.Monitor service requests and provide clear updates to customers throughout each case.Record technical activity and outcomes accurately to support consistent service delivery.Work with relevant internal teams to resolve complex endpoint issues and keep customers informed.Identify recurring endpoint issues and share findings to help improve service delivery.Manage workload priorities to meet customer needs and agreed service expectations.ProfileA successful ''Senior Managed Endpoint Services Engineer'' should have:Experience delivering managed endpoint services in a customer-facing technical setting.Strong ability to investigate, diagnose and resolve endpoint-related technical issues.Experience managing customer incidents, service requests and case updates.Clear written and verbal ..... full job details .....