Customer Service Representative Salary: Competitive Location: Westerham - TN16 The vacancy We currently have an exciting opportunity to join us as a Customer Service Representative Sales within our growing Customer Service Team. Customer Service is a vital part of the business, this is a strategic role where you will be set objectives to ensure our customers always receive an exceptional Customer Journey. The team consists of highly skilled individuals who provide technical information to our customers and ensure the needs of our customers are met, whether in or out of warranty. This includes handling contacts via email, telephone and live chat. In a nutshell you will be responsible for: To provide technical support, correctly identifying products or services required whilst meeting the needs of the customer. Providing appropriate sales solution via live chat, email and phone. Answering a high number of calls, chats or emails within a compliance based framework. Updating customer records in line with GDPR regulations using in- house data bases. Ensuring any issues escalated appropriately and in a timely manner Supporting the achievement of monthly personal and team sales targetsWhat you are already great at: To Deliver Excellent Customer Service: Handles customer questions and complaints, Communicates well with customers, Handles service problems politely and efficiently Always available for customers, Follows procedure to solve customer problems, Understands compan