French Speaking Customer Service Agent Fixed Term Contract, Full Time Up to £27,00 Ashford - Hybrid We are recruiting for a French speaking Customer Service Specialist to join a friendly and fast paced team based in Ashford. This is an excellent opportunity for someone who enjoys helping customers, solving problems and working closely with others. This role is offered on a fixed term contract of 6 to 12 months, with the potential to become permanent for the right person. Working for a well established organisation, you will be responsible for supporting clients and delivering a high level of customer service throughout every interaction. Key responsibilities: Answer customer calls and emails in a professional and helpful way. Process orders accurately and within agreed timeframes. Keep customers updated on orders, deliveries and product information. Resolve customer queries or escalate them when needed. Work with internal teams to solve issues. Keep accurate records of all customer interactions. Follow company procedures and policies at all times. What we are looking for: Fluency in French and English (both verbal and written). Previous experience in a customer service role. Good communication skills, both written and verbal. Comfortable working under pressure. Confident using Excel. A second language would be helpful but not essential. Experience with Oracle or order processing is a bonus. This is a great opportunity to join a successful and highly respecte