Service Co-Ordinator Didcot 26,000 per annum Our client based in Didcot are looking for a Service Co-Ordinator to join their team! Service Co-Ordinator Roles and Responsibilities: Manage and maintain the work diary for service engineers, including scheduling appointments, booking travel and accommodation, and ensuring all necessary equipment is prepared Respond promptly and professionally to customer enquiries via phone and email, providing accurate information and guidance Prepare and issue quotes for service contracts, additional work, and any ad-hoc requests Liaise with suppliers and sub-contractors to obtain quotes, place orders, and coordinate work schedules to ensure timely completion of tasks Monitor ongoing service jobs and follow up with customers to ensure satisfaction and resolution of any issues Troubleshoot customer problems and recommend the most appropriate solutions to meet their needs Maintain accurate records of customer interactions, work orders, and service reports Support continuous improvement initiatives within the service team, identifying areas for process enhancement Service Co-Ordinator Ideal Candidate: Strong organisational and time management skills, with the ability to manage multiple priorities effectively Excellent communication skills, both written and verbal, with a professional phone manner Customer-focused, with a proactive approach to problem-solving and delivering solutions Experience in coordinating service teams, handling enquiri