Junior IT Support Specialist 24,000- 25,000 Monday-Friday, 9:00-17:00 Hybrid Working AvailableAre you at the start of your IT career and looking for a role where you can learn, grow, and make a real impact? This is an excellent opportunity to join a supportive and forward-thinking organisation as a Junior IT Support Specialist, where you''ll gain hands-on experience across a wide range of technologies while supporting users day to day.This role is ideal for a recent apprentice, graduate, or someone with practical IT support experience who is eager to develop their skills in a collaborative environment. What You''ll Be DoingProviding first-line IT support to local and global users across hardware, software, and network issuesResponding to support requests via phone, email, helpdesk tickets, and in personDiagnosing and troubleshooting IT and network issues in both office and production environmentsSetting up, configuring, and maintaining computers, phones, printers, and other IT equipmentLogging issues, resolutions, and ongoing problems accurately within the helpdesk systemEscalating complex or unresolved issues to senior IT support or development teamsCommunicating clearly and confidently with non-technical usersCreating and maintaining knowledge base articles and support documentationSupporting continuous improvement initiatives within IT support processesWhat We''re Looking ForPrevious experience in a customer support or IT helpdesk role (apprenticeships and work experience