We are looking for an exceptional Front Office Agent for our 4-star Pestana Chelsea Bridge Hotel and Spa which is based in Battersea. The hotel has 217 bedrooms, Spa with an indoor pool, a Bar, a Restaurant and 8 meeting rooms.Pestana Chelsea Bridge Hotel and Spa is part of the Pestana Group which is the largest Portuguese hotel chain. Pestana Hotels and Resorts has 100 hotels with over 10,700 rooms. To know more about us please access our website.Main Responsibilities

Ensuring the highest service standards maximising guest satisfaction and ensuring the front desk is never left unattendedEnsuring all guests receive a warm and courteous welcome at check in, rooming VIPs as requiredEnsuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations and optimise guest satisfactionEnsuring all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediatelyMaintaining open communication between all departmentsProviding the finance department with all relevant documentation for audit purposes and advise on any matters relating to cashiering dutiesEnsuring a sufficient supply of change in the float, exchanging petty cash, per policy and ensuring an accurate audit is completed before and after each shiftEnsuring telephone queries are dealt with efficiently and calls are directed to the appropriate extension so that customer service is kept at the highest levelsEnsuring front desk filing is complete and accurate and that all records are kept fully up to dateEnsuring that all front and back offices are kept clean and tidyMaintaining the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times

General Responsibilities

Work safely and securely and ensure that other employees are doing the sameTo attend all training sessions and meetings as requestedTo work within a team and help where required within the businessTo ensure your appearance meets the hotel standard at all times, including well maintained and clean clothes/uniform and the highest levels of personal hygieneTo be fully aware, competent in and follow at all timesHotel fire proceduresHotel security proceduresHotel health and safety policy and proceduresHotel facilities and opportunities to promote these to customersHotel and departmental operational standards and proceduresShort and long term sales and marketing promotionsCustomer service standardsCompany and Hotel performance and conduct guidelines, policies and proceduresTo make suggestions to your manager where possible, which you feel will benefit the operation, customer service and/or the success of your department and the hotel

If you''re still interested and think this can be the role for you, apply now!

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