Customer Service Advisor, the role involves handling incoming customer enquiries via phone and email, managing order updates, and efficiently resolving service or product issues. They will serve as a key liaison between our customers, courier partners, and suppliers to ensure every query is followed through to resolution.Key Responsibilities Customer Engagement and Query Management: Provide polite, professional, and empathetic support to customers across incoming phone calls and email queries.Resolve standard enquiries regarding product availability, order status, sizing, and delivery updates.Handle complaints and complex issues (e.g., missed deliveries, damaged items, return requests) with a calm, solution-oriented approach. Issue Resolution and Claims Management: Communicate directly with courier partners (e.g., DPD, Royal Mail, etc) to trace missing packages, investigate delivery exceptions, and file claims for lost or damaged consignments.Coordinate with Couriers and suppliers regarding product warranty claims, repair statuses, or replacement authorizations.Diligently track, log, and follow up on supplier/courier claims to ensure credits or reimbursements are completed. Operational and Cross-Departmental Support: Assist the warehouse and logistics teams with delivery discrepancies, incorrect items, and inventory checks.Process order amendments, cancellations, returns, and refunds accurately in line with company policies.Maintain precise notes and accurate customer ..... full job details .....