Strategic Customer Success Manager - London

Europe; LondonThe role...

Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customersAs a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy usersYou will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new usersYou are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suiteIdeal for an individual who wants to expand their career with a fast-growing software companyAbout you...

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaSExperience in managing a Book of Business along with KPIsA track record in managing risk, forecasting, and identifying growth opportunitiesEstablishing a trusted advisor relationship with our clients, driving value from Synthesia products and servicesSuccessfully onboarding new clients and building key relationships in the first critical months and beyondCoordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendanceLight video editing using the Synthesia platformRetention and growth of our enterprise clientsEnsuring ROI and value is understood by clients, proactively looking for risks and opportunitiesYou are based in London or EuropeAt Synthesia we expect everyone to...Put the Customer FirstOwn it and Go DirectMake the Journey FunThe good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...A hybrid setting where you can work from our London office in Regents place.A competitive salary + stock options in our fast-growing Series D start-up.Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay25 days of annual leave + public holidays in the country where you are based.Cycle to work scheme (London).Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental and vision, cashback and gym discounts. (UK)Pension contribution/salary sacrifice.Work from home set up.A huge opportunity for career growth as you’ll help shape a market-defining product.

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