Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer and early investor with notable names in the industry. Cato’s technology helped inspire a brand-new product category, later named “SASE” by Gartner. This role is based in London, with UK-based responsibilities.

OverviewAs a

Customer Success Manager

for the UK/I region, you will be a trusted advisor to our top customers from deployment through renewal. In this role you will support customer adoption and expansion and use your customer-facing and technical acumen to lead our customers to success.

Responsibilities

Responsible for the health of the assigned accounts and ensure customers stay and grow with us to realize the full value of their investment in our technology

Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, RandD and Support Engineering)

Own and orchestrate Cato''s post-sales motion, including conducting QBRs, product adoption maturity assessments, and managing renewals and upsells

Requirements

5+ years of experience ideally in a Customer Success or sales role at a high-growth SaaS software or technology vendor

Experience and exposure working with networking or security software solutions

Excellent customer communication and presentation skills (clear articulation to different audiences in a concise, professional and compelling manner)

Ability to listen and understand customer needs, even if not effectively articulated, and find sustainable solutions

Ability to influence and persuade at all levels and gain a “Trusted Advisor” status with key stakeholders

Well organized and able to work effectively in a nimble and fast-paced environment

Effective problem solver with ownership and a drive to resolve issues

Comfortable working within a geographically distributed team for a hypergrowth global organization

Ability to travel up to 25% of the time

Prior Experience

Solid technology background with hands-on experience in areas such as routing, switching, SD-WAN, firewall/proxy, secure web gateway/DLP, identity management (SSO/SAML/LDAP), threat protection mechanisms, load balancing, networking protocol analysis, WAN/MPLS

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Computer and Network Security

We’re unlocking community knowledge in a new way. This description reflects the core responsibilities and requirements for the role and may be refined as needed during the hiring process.

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