Customer Success Manager

Customer Success Manager - Construction Management/ PropTech - Remote - Up to £40k.We are seeking a Customer Success Manager to join our client that operates in the B2B SaaS industry. Our client facilitates digital transformation allowing their customers to modernise their management experiences and streamline processes. This business is at the forefront of bringing the real estate sector into the digital age.We are looking to hire an experienced Customer Success Manager to join the Customer Solutions team. You will work closely with Onboarding, Product and Sales teams to deliver tailored software solutions for customers. As a Customer Success Manager, you will take over new client accounts from the sales team, guiding them through the onboarding process and helping with the configuration of customer environments, you will be able to demonstrate and articulate the features of products best suited for the customer. You will be required to contribute to meetings to identify the best solutions to a customer’s requirements.Responsibilities
Take over new client accounts from the sales team, guiding them through onboarding and helping with the configuration of customer environments.Demonstrate and articulate product features that are best suited to each customer’s needs.Contribute to meetings to identify the best solutions to a customer’s requirements.Qualifications
2 years of experience in SaaS/Technology with a desire to grow in the spaceConstruction Management experience and knowledgeHighly self-motivated with an intrinsic desire to develop yourselfExcellent attention to detailExperience presenting to customersPrevious experience working on customisable technology productsPreviously worked in a B2B environmentPrevious experience in a customer facing roleBenefits
Company share option schemeSupport in your growth and facilitate opportunities to learn and improve your skillset23 days holidayWelfare/gym contribution in addition to your base salaryTravel expenses, team social events and laptop are providedIf this sounds of interest and you think you’re a match, then please don’t hesitate to apply.
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