DWP. Digital with Purpose. Are you good at diagnosing technical issues, solving complex problems and improving services for users? DWP Digital is looking for an Application Operations Engineer to join our Centralised Application Support Services (CASS) team. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK''s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We''d love you to join us. What skills, knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities for improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve a range of ..... full job details .....