JOB TITLE:

Finance Support OfficerREPORTS TO TITLE: Finance Support SupervisorBUSINESS FUNCTION/ SUB-FUNCTION:

FinanceLOCATION: Birmingham

ROLE PURPOSE:The Finance Support Officer reports to the Finance Support Supervisor and is responsible for supporting students with their Student Finance applications during the admissions and enrolment processes. You will need to ensure students have regular access to support and enquiries are responded to within the agreed SLAs. You will need to ensure the relevant records and systems are updated accurately and timely and will be providing high quality customer service delivery throughout the student life cycle.ROLE and RESPONSIBILITIES:

Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.Assist students in making their applications to Student Finance via online or paper application forms.Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.Coordinate with the relevant departments to resolve students queries and liaise with external partners and stakeholders to resolve student queries.Respond to students queries via email and SysAid ticketing systemOffer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.Be competent and proficient to offer advice on current funding regulations and compliance to ensure students are accurately informed of funding implicationsProvide in person assistance to students at service desks, communicate through various means and channels as required to provide assistance and guidanceAttend enrolment sessions and complete relevant financial processesBecome proficient in GBS systems and software relevant to the roleLiaise and collaborate with all GBS student facing teams to provide a seamless student service

ESSENTIAL SKILLS and EXPERIENCE:

Experience working in finance operations or customer serviceA high degree of computer literacy (particularly Microsoft Office applications)Effective time management and planningAbility to work independently and as part of a teamExcellent written and verbal communication skillsStrong decision making and problem-solving skills

DESIRABLE SKILLS and EXPERIENCE:

Student experience and working knowledge of HEI sectorDegree level qualificationHEI finance experience

OTHER INFORMATION:The Finance Support Officer will also be expected to demonstrate their commitment:

to GBS values and regulations, including equal opportunities policy.to GBSs Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBSs Environmental Policy.to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.