JOB TITLE: Finance Support Officer REPORTS TO TITLE: Finance Support Supervisor BUSINESS FUNCTION/ SUB-FUNCTION: Finance LOCATION: Birmingham ROLE PURPOSE:The Finance Support Officer reports to the Finance Support Supervisor and is responsible for supporting students with their Student Finance applications during the admissions and enrolment processes. You will need to ensure students have regular access to support and enquiries are responded to within the agreed SLAs. You will need to ensure the relevant records and systems are updated accurately and timely and will be providing high quality customer service delivery throughout the student life cycle. ROLE and RESPONSIBILITIES: Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries. Assist students in making their applications to Student Finance via online or paper application forms. Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment. Coordinate with the relevant departments to resolve student''s queries and liaise with external partners and stakeholders to resolve student queries. Respond to student''s queries via email and SysAid ticketing system Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability. Be competent and proficient to offer a