Overview

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Customer Success Manager

role at

Xelix .This is a full-time position in London, England with hybrid working options. The role involves managing and expanding relationships with enterprise customers, ensuring successful adoption of Xelix AI solutions for financial controls.What You''ll Be Doing

Act as a consultant to high-tier customers; build Customer Success Plans (CSPs), monitor value realisation, and prepare and present success metrics to C-Suite.Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap.Monitor customer health and engagement; proactively identify churn risk and engage internal stakeholders.Build relationships with multiple contacts within each customer, including executive sponsors and decision-makers to drive change across the organization.Triage technical and non-technical queries and identify solutions efficiently.Administer renewals, reduce churn, and promote upsell of new Xelix products to expand contract values.Represent the voice of the customer internally and work with Product to prioritise the roadmap.Communicate product deliverables and timelines to customers; work with commercial and technical teams to find the best product solutions.Collaborate with fellow CSMs, founders and commercial teams on strategic topics such as market trends and competitor analysis.What You’ll Bring

Relevant experience in Customer Success, Sales, or Project Management in a fast-paced tech company.Experience managing complex enterprise customers; track record of identifying at-risk customers and delivering resolution plans.Experience in managing cross-sells, upsells, and renewals is ideal.Quick learner with ability to grasp new technologies, product features and processes, and to educate customers.Strong time management and prioritisation skills; ability to manage multiple work streams.Clear and accurate verbal and written communication; attention to detail.Confident, high-energy, personable with proven ability to build relationships.Robust analytical and problem-solving skills; a proactive do-er who delivers exceptional customer experiences.What We Offer In Return

Competitive salary of £40,000 - £50,000 depending on experience + £8,000 commission27 days of annual leave (including 3 days Christmas closing), with option to roll over 3 daysHybrid working with two days a week in the Hoxton office; dog-friendly office and on-site gymComprehensive private medical and dental cover with VitalityEnhanced parental leave payLearning and development culture – £500 personal annual budgetCarbon-neutral company with ongoing carbon-reduction goalsTeam socials and activities; annual team retreatWe’re committed to diversity and inclusion and welcome applicants from all backgrounds. If you need accommodations during the interview process, please let us know.

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