Customer Services AdministratorRushden, Northamptonshire NN10£26,725 per annumHours: 9am 5pm, Monday to FridayCommutable from Kettering, Northampton, WellingboroughPermanent Office based roleAre you a proactive and detail-oriented individual with a passion for delivering excellent customer service? Hawk 3 Talent Solutions are recruiting for a Customer Services Administrator to join our dynamic company based in Rushden, NorthamptonshireIn this role, you ll be the key link between our customers and internal teams, ensuring smooth order processing, prompt issue resolution, and clear communication. Reporting to the Sales Manager, you ll help drive customer satisfaction and support business efficiencyKey Responsibilities: Manage customer orders and forecasts with accuracy and timeliness.Handle customer enquiries via phone and email professionally.Resolve customer issues on first contact whenever possible.Maintain accurate system data and remove obsolete information.Support the external sales team with administrative and logistical tasks.Liaise with technical, sales, and production teams to provide updates.Build strong relationships with customers and internal teams.Identify cross-selling and upselling opportunities.Prepare reports and forecasts as needed.Contribute to continuous improvement initiatives. What We re Looking For: Experience in a fast-paced office or customer service environment.Proficiency in Microsoft Office (Excel, Word, Outlook).Strong attention to detail and data