Overview

Process Improvement Director (Financial Services)£95,000 – £125,000 + bonusLondon or the South, 2 days in officeOur client is a leading investment organisation undergoing a major transformation. Part of this transformation involves building a centre of excellence in process optimisation and automation. They are combining Lean Six Sigma discipline with cutting-edge technology to deliver measurable benefits across efficiency, risk reduction and customer experience. As part of this journey, they are seeking an accomplished Associate Director to lead a high-performing team and shape the future of operational excellence.The Associate Director will be a key leader within the firm’s Process Improvement capability, taking full ownership of complex projects, embedding Lean and Agile ways of working, and partnering closely with senior stakeholders to deliver change at pace.Role Highlights

Lead a high-performing team to design, optimise, and automate critical business processesDrive strategically significant projects that underpin the organisation’s transformation goalsQuantify and deliver measurable improvements in efficiency, risk management, and client satisfactionConduct process diagnostics using Lean Six Sigma tools to identify pain points and opportunitiesTranslate business requirements into automation roadmaps and oversee delivery via Agile sprintsCollaborate across the enterprise to identify, prioritise, and implement high-impact initiativesAct as a visible champion for process improvement, sharing success stories and embedding best practiceYou Will Need

Certified Lean Six Sigma Black Belt (or equivalent reputable Lean qualification)5+ years’ experience leading process improvement projects in Financial Services5+ years’ experience managing teams to deliver optimisation and automation initiativesStrong track record of stakeholder engagement and business partnering at senior levelEffective facilitation, influencing and negotiation skills across multiple jurisdictionsExcellent analytical, problem-solving and decision-making abilities with sound judgementSkilled communicator with the ability to produce clear, concise written and presentation materialsExperience working with technology teams in an Agile or project delivery environmentProven ability to lead change management and manage operational riskAdvantageous: Change Management or Agile/Project Management qualificationWhy You’ll Love It

Shape a high-profile transformation agenda within a market-leading financial services firmLead on high-impact automation and digitisation projects from strategy to executionJoin a collaborative, fast-paced environment with exposure to senior leadershipAccess to ongoing training, professional qualifications, and clear career progressionCompetitive salary, performance bonus, and comprehensive benefits packageIf this sounds of interest, please click "Apply"!Due to a high number of applicants, we are only able to respond to successful candidates.We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

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