Join a leading independent technology and services provider as a 2nd line IT support!Job Overview:This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering excellent customer service across a Microsoft-based enterprise environment.Location: Barrow-in-Furness, LA14 1AFContract: 01 Dec - 03 MayPay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).Hours: 37.5 hours a week. Monday - Friday. Key ResponsibilitiesUndertake incident and request tasks. Possess 2nd line responsibility for resolving incidents to SLA. Maintain a 2% incident per month target. Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake Non-Standard Requests tasks to agreed timescales. Proactively communicate and coordinate with Level 3 teams to highlight major level issues. Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. Install andamp; configure software and hardware.Skills andamp; ExperienceAn in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry ..... full job details .....