Employer description:Hertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments.Overview:As our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients.You will ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 17 month contract you will achieve the Level 3 qualification. You will be assigned a mentor who will provide support not only with day to day activities related to the role but also with the course work associated with the apprenticeship.Responsibilities:To provide technical and service support to IDS clients, using the ITIL principles of Service Operation.Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business.Service Requests: A service request from a client could be for information, advice, standard change or access to an IT service.Service Provision: Supporting and ensuring technology is kept working and suppor