IT Service Desk Analyst (1st-2nd Line Support)I''m currently working with a well-established organisation that''s looking to add an IT Service Desk Analyst to its growing IT team. You''ll be joining a busy Service Desk environment, acting as the first point of contact for IT-related issues and playing a key role in keeping the business running smoothly.The roleProviding first-line support via phone, in person, and onsite at the head officeLogging and managing incidents and requests through the ITSM systemTroubleshooting and resolving issues efficiently, with a focus on first-time fixesEscalating complex issues with clear and detailed documentationDelivering a high standard of customer service to internal users and external partnersTechnical skillsMicrosoft Windows 10/11Microsoft Office 365Active DirectoryGroup PolicySCCMThis role would suit someone looking to build long-term experience within IT support while gaining exposure to a wide range of technologies and projects.Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.