Make a Difference Every Day Are you passionate about helping others and making a real impact in your community? We''re looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire. At the heart of our Customer Experience Function is a commitment to empowering residents, helping them stay independent, and supporting them with confidence as they navigate the services they need. Our vision is ''to provide excellent customer service to the residents and visitors of Oxfordshire''. In this role, you''ll be part of a team supporting individuals in sensitive and sometimes complex situations, ensuring they receive the right help, first time. You''ll be part of a team that''s always learning and improving, and open to doing things differently. Better outcomes for our residents start with better ways of working. At Oxfordshire County Council (OCC), we care deeply about how we work, not just what we do. Our core values shape our culture and guide how we lead, collaborate, and grow together: Always learning Be kind and care Equality and integrity in all we do Taking responsibility Daring to do it differently If you''re ready to contribute to meaningful work and share our values, we''d love to hear from you. What You''ll Do As a Specialist Customer Service Officer, you''ll be the first point of contact for adults seeking support. You''ll offer a welcoming voice and a steady h