About Stonerise Technology Stonerise Technology is a UK-based construction SaaS company transforming how contractors manage their commercial and financial processes. Our platform helps streamline payment applications, approvals, and project visibility reducing admin, improving cash flow, and driving collaboration across the construction supply chain. As we scale, we re building a best-in-class customer success and service function to ensure every client experiences measurable value from our platform from day one. Role Overview The Customer Service Manager will be the first dedicated customer-facing hire focused on delivering exceptional post-sales service, onboarding support, and client satisfaction. This is a hands-on role for someone who can both execute and evolve our customer service operations. You ll manage day-to-day client communications, resolve issues efficiently, and help shape processes as the business grows with the opportunity to build and lead a small team in the future. Key Responsibilities Customer Support and Issue Resolution Serve as the main point of contact for customer queries, ensuring timely, professional, and empathetic resolution. Onboarding and Implementation Assistance Support new customers through the onboarding journey, ensuring smooth setup and adoption. Customer Communication Build strong relationships and maintain regular engagement with key users to drive satisfaction and retention. Product Knowledge and Troubleshooting Develop a deep unders