Customer Service Advisor (Travelling) Location: West London, UK Salary: £30,000 per annum Job Type: Full-Time Overview Altera Recruitment is seeking a Customer Excellence Officer on behalf of our client, a leading company within the utilities sector. This position focuses on delivering exceptional customer service, ensuring every interaction reflects professionalism, care, and efficiency. The successful candidate will play a vital role in maintaining strong communication with customers, supporting operational teams, and driving continuous improvement in customer satisfaction. Key Responsibilities Proactively engage with customers before site works begin, ensuring all contact details and special requirements are accurately recorded and updated. Distribute heating appliances and provide on-site support to customers when required. Maintain open and honest communication with residents, business owners, and stakeholders throughout the duration of works. Collaborate with operational teams and site managers to uphold customer service standards and deliver a seamless experience. Support the management of customer enquiries and complaints, ensuring timely responses and effective resolutions in line with agreed targets. Skills and Qualifications Proven background in customer service or customer-facing roles within utilities, construction, or similar sectors. Strong communication and interpersonal skills with the ability to manage challenging situations calmly and professionally. Exc