Job titleSales and Retention Executive at Modern Milkman

Base pay rangeLocation: Manchester, UK (or within commuting distance to our Manchester office)

Remote-first role with flexible shift patterns (9 am – 5 pm or 10 am – 6 pm) across Monday–Saturday to suit your lifestyle. Occasional travel to the office as required.

Hours: 32 hours, 4 days per week

Salary: £20,320 per year

UNCAPPED commission

About Modern MilkmanOur goal at Modern Milkman is to make the home sustainable, and to date we have prevented over 100 million plastic bottles from polluting the planet. We started as four friends from Lancashire delivering milk from a beat-up truck and now use technology, creative problem solving and innovative methods to bring back the milk round, making planet-positive shopping easy for customers.

Our mission is to connect with customers across the UK and introduce them to farm-fresh produce delivered to their door, sustainable living made straightforward and outstanding customer experiences that keep them coming back.

Responsibilities

Making engaging outbound calls (no cold calling nightmares here)

Building genuine relationships with customers who love what we do

Smashing sales targets and celebrating your wins

Contributing ideas to help us scale – every voice matters in a growing company

Being part of a team that is changing the world, one delivery at a time

What we are looking for

Based in Manchester or within commutable distance

Proven track record of consistently hitting sales targets

Experience in telesales, customer service, or phone-based sales roles

Excellent communication skills with a warm, engaging phone manner

Self-motivated and target-driven with a competitive spirit

Resilient and optimistic and you bounce back quickly from rejection

Comfortable working both independently and as part of a team

What you will bring

Passionate about sustainability and making a positive environmental impact

A foodie mindset and awareness of where produce comes from

Excited by fast-paced startup environments and contributing ideas

Entrepreneurial mindset with initiative to help shape our growth

Compassionate approach to customer relationships

Focused and organised with strong attention to detail

New to telesales but have the right attitude and drive? We will provide comprehensive training to get you up to speed!

Benefits

25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too

EMI share options

Up to 6% matched company pension

Access to thanksBen for a range of core and flexible benefits

Employee discount off Modern Milkman products

Enhanced parental leave and pay

Life Insurance

Cycle to work scheme and Octopus EV salary sacrifice

In-person company events

£300 working from home set up

£300 LandD budget per annum

£300 Health and Well Being budget

Endless samples of our stock

Up to 4 weeks working abroad

2x volunteering days and team volunteering days

Company clubs to join

Interview processThree stages including a task: Screen 30 minutes, Technical Interview 60 minutes, Ways of Working / Final Stage 30 minutes

Candidate experience: Due to the volume of applications, it might take us a little longer to respond. Feedback is typically shared by email, with constructive insights wherever possible.

We strongly encourage candidates of all backgrounds and identities to apply. We believe our team is stronger with a variety of perspectives.

Employment details

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: IT Services and IT Consulting

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