A well established and award winning Tier 1 Social Housing Contractor are looking to recruit a Customer Care/Resident Liaison Manager to join them on a permanent basis, responsible for a team of Resident Liaison Officers who work on schemes across the East Midlands.The company are leaders within their field and work within the Social Housing sector, providing retrofit and decarbonisation services to tenanted Social Housing properties. The company have an established client base of Local Authorities and Housing Associations and have a healthy pipeline of future works.This is a great opportunity to join a reputable, award winning contractor whose staff share the same ethos of working together to achieve great results, who are growing whilst also keeping their family feel and down to earth nature.This role focuses on managing day-to-day customer service operations, ensuring a seamless and positive experience for customers at every touchpoint.Duties: Lead and support a team of Resident Liaison Officers, providing clear direction, coaching, and performance management to ensure a high standard of customer service delivery. Manage the daily operations of the regional Customer Experience Team, ensuring that all customer interactions and operational logistics are handled efficiently and effectively and in line with the requirements of the housing sector.Responsible for resource planning across the team, ensuring appropriate staffing levels, effective allocation of work, and the ..... full job details .....