Join Our Client as a Customer Service Representative!Are you ready to be part of a dynamic organisation that prides itself on delivering top-notch products and exceptional customer service?With over 20 years of experience, our client is recognised for its commitment to quality and customer satisfaction. We are excited to announce an opening for a full-time remote Customer Service Representative to our client!Position: Customer Service Representative Contract Type: Permanent Working Pattern: Monday - Thursday 9am-5:30pm / Friday 9am-5pm (39 hours per week) Annual Salary: 26,000 - 28,000 - dependant on experience Location: Fully remoteThe Role: As a Customer Service Representative, you will be the heartbeat of our customer interactions, ensuring every experience is positive and rewarding. Your main responsibility will be to support customers throughout their journey, from their initial inquiry to post-delivery follow-ups.Key Responsibilities:Respond promptly and professionally to customer inquiries via email and telephone.Handle inbound and outbound calls, delivering a positive and solution-focused customer experience.Accurately process customer orders and amendments.Arrange deliveries, collections, and returns in line with company procedures.Liaise with courier partners to track deliveries, resolve delays, and proactively update customers.Upload and manage daily dispatch information within courier systems.Take secure payments for telephone orders in line with compliance stan