Customer Services Officer needed Salary: 13.26 per hour Location: Sunderland - Leechmere Centre/Agile working Hours: Monday - Sunday 7am - 11pm (shifts) Till March 2026 with the possibility of extension Hours: 24/7 shift coverage, variable shift patterns : am-3pm, 9am-5pm, 3pm-11pm, 5pm-1am, 11pm-7amWorking up to 35 hours per week Service Area: Telecare and Out of Hours Support Key responsibilities Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards. We are looking for dedicated and compassionate individuals to join our Customer Enabling Services team, working within our vital Telecare service. This is a fast paced, rewarding role where you will make a real difference to the lives of residents across Sunderland. As a Customer Enabling Services Officer, you will be the first point of contact for residents using our Telecare alarm system and for Out of Hours emergency calls. Working as part of a 24/7 service, you will handle a wide range of enquiries, provide reassurance, and coordinate timely responses to ensure the safety and wellbeing of our customers. Apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.