Job title: Service Desk Team ManagerSalary: £35,000 - £40,000 (DOE)Location: Nottingham (with weekly travel to Lincoln)Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral programWe''re looking for an experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence.Based in Nottingham, with weekly travel to Lincoln, you''ll play a key role in ensuring the smooth running and continuous improvement of the service desk.At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work. If you''re looking for a role where your contribution matters, we''d love to hear from you.Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you''re providing technical expertise, service management or operational support, you''ll play an important role in helping our customers succeed.Together, we turn ambition into achievement.What You''ll Be Doing: Service Desk Team Manager Lead, manage and develop a team 10 L1 Service Desk Analysts, ensuring consistent performance and high-quality service delivery.Conduct regular 1:1s, ..... full job details .....