Candidates MUST have active SC Clearances to apply for this role. Government client require a Service Desk Analyst to join on an initial 6 month contract (extension highly likely).1st Line Support duties across windows and iOS environment. 5 days on-site in East KilbrideResponsibilitiesTroubleshoot technical issues reported to Service Desk using available Knowledge ArticlesEnsure Service Requests and Incidents are managed in accordance with Service Level TargetsAssist with maintenance and contribution of articles to the Service Desk Knowledge BaseAssist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service DeskKeep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle.If you have active SC level Security Clearance, apply now for immediate consideration.