On behalf of FCDO we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. On Site working based in East Kilbride, Glasgow. The Foreign, Commonwealth andamp; Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK''s security, defend our values, reduce poverty, and tackle global challenges with our international partners. As part of an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the Rosa estate. Main responsibilities of the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incidents, escalating to 2nd and 3rd line engineering teams where required. The role is customer facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an, enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service. As a Service Desk Analyst your main responsibilities will be to:. Troubleshoot technical issues reported to Service Desk using available Knowledge Articles. Ensure Service Requests and Incidents are managed in accordance