EMERGENCY HELPLINE OPERATOR - NIGHTS️Hours: 29.75 average per weekShift pattern:Option 1: 4on 4off 00:00 - 09:00Option 2: 4on 4off 21:00 - 06:00Salary: £22,843.57 (£14.76 ph)Location: RemoteStart Date : 12/01/2026For this role, you must have 5mpbs upload and 15mpbs download internet speed. All IT equipment required for the role will be providedAppello Perks196 hours rising to 208 hours annually, including bank holidays that you will be expected to work if rota''dWe offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible app!Family and friends'' discounts on our services and productsPension Scheme, up to 4% Company matchedSmart Tech Benefit SchemeTHE ROLEThe heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.Your hellocan save the dayor save a lifeThats the power of helloAt Appello, every call you answer makes a difference.With a cool head, you''ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.ABOUT YOUYou must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.You have had a minimum of a years experience in a call centre environment dealing with customers and have worked remotely.A good general standard of educa