Overview

Our Global client is looking for

Server Support Engineers

to be based

on-site in Oxford . The

working shift pattern

is 4-days, 4 Off, 4-nights, 4 Off (8-8) shift pattern.Please note that

ONLY

candidates who are UK/Dual citizens, Pre-settled or Settled Status, or ILR (Indefinite Leave to Remain) can apply for this role. Any other type of work status (Post Study, Skilled Worker, or Dependant Visas) will be

NOT

consideredCandidates should be primarily a good all-round technical engineer, with a focus on Microsoft-based systems.Key Responsibilities

Provide BAU infrastructure support

for production systems running on Microsoft technologiesInvestigate and resolve infrastructure alerts

generated by monitoring tools (PRTG, Pingdom)Track, document, and manage issues

via Jira and Zendesk (system-generated tickets)Perform regular patching, updates, and maintenance

to ensure stability and securitySupport and escalate issues

in line with internal procedures and SLAsCollaborate with a team of engineers

working in shifts to maintain 24/7 coverageEssential Skills / Experience

Skilled in

supporting infrastructure and applications

built on

Microsoft Server systems

(e.g. Remote Desktop, Active Directory, DNS)Supporting e-commerce websites or similar systems, with thousands of daily users and a

zero-downtime

expectation (systems run 24/7)Familiar with

high-availability environments

handling thousands of daily users and requiring

zero downtimeProficient in

maintaining and updating Windows-based systems , including regular Windows Updates and patchingStrong knowledge of

Microsoft Windows Server (2019-2022), including IIS, NLBHands-on with virtualisation technologies such as

VMware or Hyper-VConfident using

monitoring tools

such as

PRTG, SolarWinds, Azure Monitor, etc.Preferred Skills / Experience

PowerShell ScriptingExperience in a 24/7 support centre would be an advantage, or having worked in shift patterns

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