An exciting opportunity has arisen for a permanent Help Desk Administrator to join our client in their established family run business in Brentwood.Reporting to the Help-desk Manager, you will be responsible for assisting the help-desk team and become an integral part of the team by building relationships with both clients and contractors within the business.Your main duties will be to ensure that all jobs are processed within a timely manner by updating the systems with complete transparency whilst controlling and updating any critical issues daily and dealing with challenges in a proficient way whilst still managing to hit business KPIs.Duties will include:Managing your own assigned client accountsDeveloping good knowledge of all existing clientsSupporting contract managersOrganising internal phone system amongst the teamAllocating engineer appointmentsAnswering all calls within 4 ringsResolving client queriesProcessing correspondence and certificatesScanning documentsUpdating subcontractor formsDealing with contract renewalsProcessing weekly engineer service sheetsAny other duties as and when requiredDue to the rural location of this role, own transport is adventagous. Hours Monday to Friday: 8.30am - 5.30pmIf you have the relevant skills and abilities for this role, do not delay, apply ..... full job details .....