Helpdesk Administrator Borehamwood, WD6Immediate Start, Temporary, £14phWell-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team.This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes.You ll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.Day to day will include: Acting as first point of contact for queries via phone and emailManaging and prioritising a busy shared inboxLogging and coordinating jobs through an internal ticketing systemRaising purchase orders for departmentsEscalating urgent or complex issues where neededUploading documentation to internal quality systemsAssigning jobs to engineers or relevant team membersSupporting with supply orders and general admin tasksAssisting wider laboratory teams when required They re looking for someone who: Proven Helpdesk/Client support experienceHas strong administration experienceExperience in handling high volume of calls and emails in a professional mannerCan prioritise and stay organised in a busy environmentIs comfortable using internal systems and databasesHas a proactive, solutions-focused approachUnderstands the importance of confidentiality It s a structured, professional environment where you ll play an important role in ..... full job details .....