Spotlightjobs are now recruiting for an developing ACM in Manchester for another experienced Motor claims Team Leader. Excellent opportunity to develop your leadership skills coupled with your technical knowledge of motor claims.Working hours are Mon - Fri 9am - 5.30pm.What you will be doing:Lead a team of On-Hire claims handlersPerformance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA''s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfareUndertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision makingImpart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validationMaximise capture opportunity for our panel of service providers, delivering the right outcomeTo participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of trainingEnsure the effective management of inbound call handling philosophies are adhered toWhat we are looking for:Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performanceTo