D365 Engineer - Permanent - London (Hybrid) - Competitive SalaryA fantastic opportunity has arisen for a D365 Engineer to join a global law firm based in London. This role will see you take technical ownership of the Microsoft Dynamics 365 platform, leading its architecture, governance, ongoing development, and optimisation across the business.Key ResponsibilitiesOwn the D365 platform and act as design authority, with a primary focus on Customer Service and CRM.Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.Manage environment life cycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM).Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions.Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team.Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations.Support D365 incident resolution, release readiness and continuous improvement.Key ExperienceHands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement.Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.Strong ..... full job details .....