Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is seeking an experienced Business Analyst to spearhead a strategic review of goodwill payments within their Customer Care operation. With an annual expenditure of approximately £6 million on goodwill payments, this role presents a unique opportunity to significantly enhance process control, reduce unnecessary spending, and improve consistency in payment management. As the Goodwill Payments Business Analyst, you will be at the forefront of understanding the driving factors behind goodwill payments, identifying areas for improvement, and shaping governance and operational decision-making. This high-profile position offers visibility to senior stakeholders and a clear pathway to delivering impactful financial and customer outcomes. Role: Business Analyst Duration: 6 Months (ext. options) Location: Welwyn Garden City or Slough (Hybrid 2 days in Office) Rate: £600 pd Umbrella Key Responsibilities In this dynamic role, you will collaborate across data, processes, and operational teams to uncover opportunities for improvement, including: Analysing multiple data sources ..... full job details .....