Our client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment. Company Benefits: Supportive and collaborative team environment. Ongoing training and development opportunities. Hybrid working opportunities where applicable. Opportunity to join a growing and ambitious business. Long-term career progression opportunities. Key Responsibilities: Providing exceptional customer service via telephone, email, social media and online channels. Managing customer enquiries relating to products, orders, deliveries, returns and general support. Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly. Managing returns, refunds and customer complaints in a professional and efficient manner. Monitoring and responding to customer reviews and feedback, escalating issues where required. Processing customer orders and maintaining accurate records within internal systems. Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment. Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required. Contributing to business ..... full job details .....