Job Specific Requirements To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers To listen patiently, to empathise with the customer''s situation and convey a genuine desire to help and support Communicate clearly, concisely and appropriately to a wide range of customer and colleagues To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken To liaise with officers from a range of council and partner agencies including out of hours highways, noise pollution and emergency services Adhere to set guidelines for calls received out of hours for key stakeholders dealing with repairs and schemes Work with current and emerging technology to enhance customer contact services Work as part of the wider team ensuring continuous improvement responding to change in a positive manner Corporate Requirements To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council''s Equal Opportunities Policy. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. To, as a statutory duty, adhere to the Council''s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and ..... full job details .....